Thursday, October 6, 2011

This is why I don’t modify my orders. Ever!

Today, I was THAT customer.

I am very rarely rude to waiters, waitresses, or anyone taking my order at a fast food restaurant. Even when in a bad mood, I'm still usually pretty pleasant with them. I say usually, because there have been instances where they were just so stupid or bad with customer services, that being rude was warranted.

Moving on.

This morning, I decided I would stop at Carl's Jr. (or Hardee's for those that know it as that), for one of their delicious Western Bacon Cheeseburgers. It's just about the only thing on their menu that I'll eat, so no matter the time of day, it's what I order. The guy in front of me ordered one of their new breakfast sandwiches. Unfortunately, they all come with a biscuit as the breading. I do not like biscuits. Yuck! I don't eat biscuits and gravy either, for the record. Anyway, when I got to the counter, she asked if I wanted to try one. I said, "Sure, but I don't want the biscuit as the bun. Please put it on a regular hamburger bun." Here's how the rest of the convo went...

Her: We can't do that.

Me: You can't do what?

Her: We can't make that sandwich on a hamburger bun.

Me: Why?

Her: Because it doesn't come that way.

Me: But the person that's standing right there (and I pointed to the guy putting the food together in the back for other orders), can put it on a regular hamburger bun instead of a biscuit before wrapping it up and putting it into the bag to give me.

Her: It only comes on a biscuit.

Me: Do you have hamburger buns?

Her: Yes.

Me: Then please put it on a hamburger bun instead of a biscuit.

Her: We can't do that.

Me: Grrrrrrrr (I let out an actual grrrrr sound and the guy standing off to the side waiting for his order was LAUGHING AT ME)

Me: What about the buns? Can I order the breakfast sandwich the way it is (with the damn biscuit) and then order a hamburger bun with nothing on it. JUST THE BUNS?

Her: Yes, but I'd have to charge you for an entire hamburger.

Me: Get me the manager.

Person In Charge arrives at counter.

Me: I'm having a bit of a problem. I hope you can help clear this up. I'd like to order one of the breakfast sandwhiches, but I don't like biscuits. Can I please order it on a hamburger bun instead?

Her: Yes. Which one did you want?

Me: I'll take the bacon, egg, and cheese one on a hamburger bun, not a biscuit.

Her: Sure. Anything else with that or just the sandwich?


My order came out just the way I wanted. When they handed me my food, I walked back over to the register as if I was gonna order something else.

Me: I'd like to order the #1 on a hamburger bun instead of a biscuit.

She looked at me curiously because she wasn't sure if I was serious and wanted to order another. She continued to stare at me.

Me: Is that possible? Can I order the #1 breakfast sandwich on a hamburger bun instead of a biscuit?

Her: Yeah, I guess so. Let me check.

I walked away as she turned her back.

I was waiting for some stupid cameras to pop out and tell me I was on some stupid reality show, but no. This conversation was real folks.


1 comment:

  1. They dont pay them to think. They barely train them. I have a McDonalds near the house that gets the orders wrong 75% of the time if you go thru the drive thru.